Configuring your EMAS manager for the iPLATO toolbar
CONFIGURING YOUR EMAS MANAGER FOR THE iPLATO TOOLBAR Configuring your EMAS manager for the iPLATO toolbar Checking you are already connected to iPLATO Click on the EMIS logo and select System Tools>EMAS manager Select the Partner API Tab Look for Patient Care Messaging on the left hand of the screen. (This is the name […]
Troubleshooting
Troubleshooting As a multi-site user, you need to know when you are connected to which clinical system. To help solve any problems: Click on the ip icon to open the menu Click on Diagnostics This will show you which user login you are signed in as, and show the connection to the current clinical […]
How do I switch from one practice to another in iPLATO Toolbar?
This article covers how you can switch between your logins if you work across multiple sites To sign in for the first time, please see How to Log in/Log out To add additional iPLATO logins Select the myGP logo to open the menu Select Switch Account Click Add another account Enter your username name […]
How to use the in-call chat during video consultation?
Once a video consultation has started, a user will have several tools available to them. One of these options is to create an in-chat text with patients or other participants. In order to take action on this, please do the following once the call has started: During call click on the Chat icon from […]
How to invite more people to a Video Consultation?
Once a video invitation is sent out to a patient, a waiting room is created for the consultation to take place. As a practice user that has created the video call, you will be able to invite more participants from the default pop-up box that appears after sending the video invitation: Click Copy link […]
Quick Guide to Inbox
The Inbox within the iPLATO Toolbar is your practice’s allocated location to monitor and reply to any messaging communication using this feature. It is the icon found at the right end of the toolbar: Practices will be able to see sent and received messages in this section, with the option to mark enquiries done […]
What is the difference between My Inbox and Practice Inbox?
Within the Inbox section found on the iPLATO Toolbar, there are two tabs on the left: This is the difference between them: My Inbox: this section solely filters any of the individual users’ communication with the Toolbar. Practice: This section filters ALL practice communication with the Toolbar.
How to mark messages as โDoneโ?
In order to mark a patient reply as done, will help archive and clean up the Toolbar workspace. To mark as done, do the following steps: Go to Inbox on toolbar: Patient responses received within the iPLATO Toolbar, by default will appear within the Open section of the Inbox: Select the message you wish […]
How long can an iPLATO Toolbar message be?
The maximum length for 1 standard message is 160 characters. All message creation boxes include a counter at the bottom to make you aware. It is possible to ignore the counter and create a message that is longer than 160 characters, however, it then will cost you more than 1 credit to send out and […]
Quick Guide to the iPLATO Toolbar
The iPLATO Toolbar is the backbone of the Remote Consultation software, as it’s an always-available overlay that interacts directly with your clinical system. It has four sections with features for your practice to use, here is a brief breakdown of each section from left to right: ip This section will allow you to jump […]
