Selfbook: simplifying appointment booking
Selfbook allows patients to book assigned appointment slots that are convenient to them through an easy-to-use interface.
Optimising the booking process
Patients can choose their preferred location and time slot. The Smart Gateway allows for messages to be delivered through 3 accessible channels.
The NHS App
Multi-site booking capability
Manage appointment availability across all sites in one place. Practices and PCNs can provide patients with a more accurate picture of practice availability.
The service can be offered as part of an intelligent care workflow within iPLATO Triage or Patient Questionnaires, for example…
Practices can offer a patient a Selfbook blood test appointment at the end of a digital Health Check or diabetes pre-annual review questionnaire
Practices can offer a patient a Selfbook appointment depending on the outcome of a medical triage request
Selfbook benefits
Practices and PCNs can invite all patients with internet-enabled devices
Reassure patients with automatic appointment confirmation
Deliver multi-media patient education
Allow patients to cancel or rearrange online
Send automatic appointment reminders
Invite specific patients to book designated appointment types
Going beyond booking
- Educational content can be added to invitations to encourage uptake
- Patients can easily cancel or change their appointment before the start time
- The booking slot type can be renamed to make it more patient-friendly
- Up to three appointment reminders can be automatically sent by SMS or free data message
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