Monitoring patient responses
If you allow a patient to reply to a message from your Toolbar, you can monitor them in the Inbox. To action this, do the following steps: Login to the iPLATO Toolbar Click on the Inbox icon on the Toolbar Message are stored here via the sub-sections: Open: shows messages that have not been […]
How to create a new template
You are able to create a brand new SMS template to use in the iPLATO Toolbar. Simply: Login to the Toolbar Select Templates from the drop-down menu by clicking on the ip button from the toolbar (the icon to the far left) This brings you to the Templates section: Select New Template at the bottom […]
Managing Templates
With the iPLATO Toolbar you will have several options available when using Templates. To access your Templates: Click on the ip icon on your Toolbar Select Templates This will bring you to the Templates section: Here you have the following options: Within Current Templates My Templates: templates you made and only you can see Team […]
Attaching file to message
iPLATO Toolbar allows you to send a file or image with a patient message. In order to action, please do the following: Within the clinical system, select Patient Select the Speech Bubble icon Create your text message or select a template To attach, click on the paper clip icon and select either from Desktop or […]
iPLATO toolbar Technical Requirements
Before installing the iPLATO Toolbar please ensure that all technical requirements have been met. As part of our managed service, we engage with ICBs and others to ensure that all technical requirements are in place, or any adjustments in technical roll-out are taken into account. We recommend that if you have not expressly heard that […]
How to troubleshoot common issues
This article covers how to troubleshoot some common issues you might face with iPLATO Toolbar. iPLATO Toolbar not loading a patient On the first use of the iPLATO toolbar on a new PC terminal, you will need to accept a pop-up or yellow notification banner. This will allow the Toolbar to integrate with the clinical […]
How to send a message to patient
This article describes how to send a message using the iPLATO Toolbar. Select a patient from your clinical system Select the Toolbar Message icon This will then open up the Messaging pop-up Confirm that the recipient Phone number is correct Type message in the box or select a template Click Send Now Top […]
Moving the iPLATO toolbar
You may need to move your Toolbar around. We have a few options for you. Moving the iPLATO Toolbar to a preferred place You can place the Toolbar anywhere on the screen, even on a second screen if you have one. Drag the Toolbar to your preferred spot on the screen, click the grab space […]
How to log in/log out
This article covers how to log in and log out using the iPLATO Toolbar. How to log in Open the iPLATO Toolbar desktop app Enter your username and password iPLATO Toolbar will open and be ready to go Please note: on your first use on a new PC, you will need to accept a permission […]
How to install iPLATO Toolbar on a desktop
To install the iPLATO Toolbar, please press the above button. Now that it is downloaded, follow the configuration steps as prompted. If your software deployment is controlled by your ICB, or you are unsure, please contact us and we can provide you with the right file for your environment. If something goes wrong during the […]
