The team at Buckshaw Village Surgery has demonstrated exceptional use of iPLATO solutions to enhance patient care, particularly through the innovative use of Patient Questionnaires. By deploying questionnaires ahead of clinical appointments for long-term condition reviews, the team has achieved a remarkable increase of over 40% in their KPIs.

This approach has significantly improved the quality of patient-clinician interactions, giving both parties more time to discuss concerns and manage conditions effectively. Patients benefit from resource links included within the questionnaires, enabling them to access valuable advice and education about their conditions.

Moreover, the practice has experienced a reduction in DNA rates by engaging patients more proactively through these questionnaires. The adoption of self-booking, patient responses, and appointment management across five locations has not only eased phone line congestion but also lightened the staff workload. These improvements have resulted in enhanced patient access and higher satisfaction scores.